As cliché as it is, we all do it. We all start the year with some sort of intention or goal of making this year better or different than the last.
One year ago, before the pandemic took hold of everyday life, I set my intention for 2020 to be a year of #process. For me personally, this meant creating and stick to a daily routine. For Going GreenHouse, it meant to painstakingly write out each step of our training process, hiring process, sales flow, etc so that we could see where there were bottlenecks and correct them.
If you know me, you know I was NOT a “process gal”. I would rather clean 1,000 toilets than spend time documenting processes… I mean some people dig that stuff… I did NOT. However, I learned over the last year that it makes a lot of sense to take the time and apply the patience it takes to see the value of each activity.
The insight that we were able to gain by learning each process from start to end is going to allow us to 10X our business!! We were able to identify gaps in our systems that will continue to allow us to grow and provide the 5-star service we are known for.
The unintended benefit of documenting these activities was that I was able to lead my team by example by showing them the patience and dedication it takes to move forward on our biggest, hairiest, most audacious goals. When we were in the thick of it this year, it was slow-going and thankless, but now it’s #SOWORTHIT when we look back at what we’ve accomplished over the last 12 months.
I could not do this all by myself. I am so proud of my team for being completely open-minded and coachable as we navigated this unpredictable year together. We have achieved so much together and grown to be a rock-solid team during this crazy year we call 2020 and we’re looking forward to an upswing and a year filled with #productivity, which is my word for 2021.
Enough talking, #letsdothis2021
Do you have a word for 2021? Drop it below, what does it mean to you?
As Always, Breathe Easy with Going GreenHouse
#goinggreenhouse #ggh #greenhousecleaning #housecleaning #safeforkids #safeforpets #ecofriendly #premium #5stars #selflove #selfcare #supportlocal #nontoxic
